Q&A

1.Why soy and coconut wax?

Soy and coconut wax produces a longer and cleaner burn. It also minimizes black soot and holds fragrance the best. 

2.How strong are your candles?

We make products with 100 % soy and coconut wax. Therefore, our candles will not give the same fragrant scent throw as if we used paraffin or other waxes containing additives. However, in a medium-sized space, you  will receive a great scent throw.

3.How do I access the music playlist?

Please refer to "Music Playlist Instructions" under our home page.

4. Do you ship internationally?

We do not offer international shipping at this time. 

5. Do you offer returns or exchanges?

Please see our return and exchange policy.

6. How do I track my order?

Once your order is fulfilled, you will receive an email with tracking information. 

7. How long will it take for my order to arrive?

Orders ship within 3-5 business days and usually take 1-3 days to arrive via USPS depending on your shipping location. 

8. Do you have customer service?

You can reach us by emailing therapytwist@gmail.com. We respond to emails with 24-48 hours.